Shipping Policy

Order Processing Time:

• Orders are typically processed and shipped within 5-7 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the shipping destination.
• You can view the shipping cost during the checkout process before completing your purchase.

Shipping Methods:

• We offer various shipping methods, including standard and expedited options.
• The estimated delivery time and cost will be provided during the checkout process.

Shipping Locations:

• We currently ship to addresses within Canada.

Order Tracking:

• Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

Delivery Time:

• The estimated delivery time depends on the shipping method chosen during checkout and the destination.
• Please note that unforeseen circumstances, such as weather conditions or customs delays, may impact delivery times.

Shipping Delays:

• In the rare event of shipping delays, we will do our best to notify you promptly.
• MSafa is not responsible for delays caused by natural disasters, customs issues, or other unforeseen circumstances.

Lost or Stolen Packages:

• MSafa is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
• Please ensure that the shipping address provided is accurate and secure.

Returns Due to Shipping Issues:

• If your order is returned to us due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Information:

• If you have any questions or concerns about your order or our shipping policy, please contact us at msafa@needs-store.com.