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Track Your Order

Order Confirmation Email:

Check your email for the order confirmation we sent you. This email contains a unique order ID and a link to track your order.

Log into Your Account:

If you created an account during the checkout process, log in to your account on our website. Once logged in, navigate to the "Order History" section, where you can find details and tracking information for all your orders.

Tracking Methods

1. Tracking Number

Input your tracking number to get real-time updates on your order's location and delivery status.

2. Order History

If you're logged into your account, you can view your order history, including tracking information for each order. Click on the order number to access detailed tracking data.

Order Status Definitions

  • Order Placed: Your order has been successfully submitted.
  • Processing: We are preparing your order for shipment.
  • Shipped: Your order has been shipped and is in transit.
  • Out for Delivery: Your order is out for delivery to your specified address.
  • Delivered: Your order has been successfully delivered.

Got Questions? We are here to help you!

Frequently Asked Questions

Tracking information may take some time to update. If you don't see updates within 24-48 hours, please contact our customer support for assistance.
Unfortunately, we cannot change the delivery address once the order is placed. Please double-check your information during checkout.
Contact our customer support immediately. We will investigate the issue and work to resolve it as quickly as possible.

MSafa is a leading marketplace in Canada, helping thousands of customers with tens of thousands of products. With immediate access to products, we are always on a mission to help customers get the right product and drive growth in the market.

Customer Care
Customer Care Feedback Shipping Policy Track Your Order Terms of Service Refund Policy
Get In Touch
2- Head office Canada:
215 - 45 Barlake ave,
Hamilton, ON, Canada
Postal code: L8E 3R6 +1 905 981 4484 info@msafa.ca